Welcome to Sufyaa Store Currencies

Customer Service

Shipping & Delivery
Orders less than $50 will be by regular mail & above $50 will be by registered mail via Singapore Post. All orders above $100 will be by courier service via Taqbin.
For international orders, shipping rates are calculated based on weight vs destination & exact shipping charges will be calculated and displayed at Checkout.

Please allow delivery within 3-7 days for Singapore and 7-18 working days for international orders. You will be sent an email with tracking number as soon as order leaves our warehouse & a Certificate Of Posting will be provided upon request.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to receive the delivery, we will leave a slip with instructions on re-delivery from the courier company.

Privacy & Security
Our customers are our assets, therefore we regard them highly and respect their privacy as much as we preserve ours. All information of customers will not be sold, rent or loan to any third party. Online necessitates that we obtain information in order to process your order. As such, your name, delivery address, phone number, birth date, email, account number are solely for check purposes.
Shopping with Sufyaa is safe and secure. When you place an order, all information will be kept confidential and transmitted using industry standard security measures also known as SSL (secure socket layer encryption). This is designed to ensure accuracy and security of all data logged onto the system. 
The first step to ordering with Sufyaa is to set up an account for easier shopping. Setting up an account will allow you to order without having to fill in your details every time you shop with us and you will have a record of all your purchases.
Pricing & Product
Apart from having fine quality, and stunning styling, our prices are also altered to the comfort level where affordability meets value. Although Sufyaa has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user, and we cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued and prices are subject to change. We are not responsible for typographical errors regarding price or any other matter.
We are able to accept various mode of payments such as ATM transfer, Internet banking, eNets (Online Banking for DBS/POSB, UOB, OCBC & Citibank) and Paypal. Once your payment goes through, you will receive an email confirming that your order has been successful. Your order will then be processed and dispatched from our warehouse ready for mailing/courier. Transfers are to be made within 48 hours upon placing order, failing to do so will result in cancelation of order.
We strongly encourage the use of Enets for Singapore customers and Paypal for overseas customers.
Please email sales@sufyaa.com.sg for more clarification.
Stocks are systematically updated on the website however if for any reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you.
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products we will reimburse any monies that you might have paid.
Reward Points
It pays to shop online with us! Here's how it works:

1. Reward points are awarded for all completed orders made via www.sufyaa.com.sg
2. For every S$10 spent, you will receive 100 Reward Points (Reward Point Rate: 100Reward Points = S$0.10)
3. The reward points will only be added to your account once order has been completed and you can offsett the points for your next purchases or give it to a friend.
4. The Reward Points will not be added or subtracted if the transaction status is Pending or Uncompleted.
*Rewars points will not be available for promotional items & during SALE seasons.
Sufyaa VIP
Spend $500 in 3 months either online or in the boutique to be a Sufyaa VIP. When you have accumulated, please email us your full name, identification number, contact number and scanned receipts for our verification to sales@sufyaa.com.sg.
VIP enjoys 10% (20% on birthday month) off all regular priced items in the showroom and as no cards will be issued, provide us with your identification card before making payment over at the counter. Please note that VIP is non-transferable and no discounts will be given if identifcation card is not presented.
Sufyaa VIP is not applicable on www.sufyaa.com.sg as you may still benefit from the reward points given online.